Privacy Policy

 

House of Bamboo cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

 

This privacy policy applies to the use of the website and the services provided by House of Bamboo. The starting date for the validity of these conditions is 29/06/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

 

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

 

About data processing

 

Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.

 

Webshop software

 

WooCommerce

 

Our webshop was developed with software from WooCommerce, we chose Antagonist.nl for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. Antagonist.nl has access to your data to provide us (technical) support, they will never use your data for any other purpose. AndersAntagonist.nl is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.

 

WooCommerce

 

Our webshop is developed with software from WooCommerce, we host our webshop on a server under our own management. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. In any case, these security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.

 

Web hosting

Antagonist.nl

 

We purchase web hosting and e-mail services from Antagonist.nl. Antagonist.nl processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Antagonist.nl has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Antagonist.nl is obliged to observe secrecy on the basis of the agreement.

 

Antagonist.nl

 

We use the services of Antagonist.nl for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Antagonist.nl has no access to our mailbox and we treat all our e-mail traffic confidentially.

 

Payment processors

Mollie

 

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than allowed by the legal terms.

 

Shipping and logistics

 

PostNL

 

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

 

DHL

 

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL uses this information only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your details available to these parties.

 

Bpost

 

When you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost / PostNL / DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Bpost / PostNL / DHL. Bpost / PostNL / DHL only uses this information for the execution of the agreement. In the event that Bpost / PostNL / DHL engages subcontractors, Bpost / PostNL / DHL will also make your details available to these parties.

 

Purpose of data processing

 

General purpose of the processing

 

We only use your data for our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

 

Automatically collected data

 

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

 

Participation in tax and criminal investigations

 

Where appropriate, House of Bamboo may be obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

 

Retention periods

 

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

 

Your rights

 

Under the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

 

Right of inspection

 

You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data at the e-mail address known to us, stating the category under which we have stored this data.

 

Right of rectification

 

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

 

Right to restriction of processing

 

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.

 

Right to transferability

 

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we will no longer be able to continue providing the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

Right to object and other rights

 

In such cases you have the right to object to the processing of your personal data by or on behalf of House of Bamboo. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

Cookies

 

Storing cookies

We strive to inform you clearly about how cookies are used on our website and why they are stored on your device (computer, tablet, smartphone, etc.) in order to make your visit to our websites more pleasant and better vote for your needs and preferences.

What are cookies and why do we use cookies?

Cookies are small data or text files that are placed on your computer or mobile device and stored when you visit a website. Cookies help us to optimize your visit to our website by performing a number of useful tasks, such as improving the security of a website and the overall user experience. This allows the website to remember the pages you have visited and your preferences (such as username, language, font size and other preferences) so that you do not have to fill them in every time you visit the website. Other cookies must allow an analysis of information such as the number of visits to a website. Still other cookies are used for marketing purposes.

To make optimal use of our website, it is therefore recommended to activate and / or accept cookies on your computer or mobile device. Without cookies enabled, we are unable to guarantee you a hassle-free visit to our website, as your visit may be interrupted or delayed and you may not be able to access or use certain parts of a website. If you nevertheless wish to delete or block the cookies, you can adjust your browser settings.

 

Although most internet browsers are set by default to accept cookies, you can delete the cookies already placed and limit or block the placing of new cookies by adjusting your browser settings. The way in which the browser settings can be adjusted differs per browser. More information about your browser settings can be found on aboutcookies.org or in the “Help” menu of your Internet browser.

 

If you delete or block cookies, this means that you then have to reset your preferences every visit and that some parts of the website do not work (properly).

 

Which cookies do we use?

 

Our website uses session-related (temporary cookies that disappear when you close the browser) and persistent cookies (cookies that remain on your computer, even after you close the browser) for the following purposes: Processes: Process cookies make the website work and provide services you expect, such as navigation, access to secure areas, etc. Since the website would not function properly without these cookies, the process cookies are essential. Preferences: The preference cookies allow the website to remember your preferences regarding the website, such as language, font size, etc. These cookies are not necessary, but they do improve the user experience, since you do not have to enter your preferences again and again. Security: The security cookies are used to authenticate you, prevent fraudulent use of login credentials, protect user credentials, etc. These cookies are essential to our secure websites.

 

Performance: Performance cookies collect information about how you interact with a website. This information includes the pages you visit most often, your activity on the website and how often you return. This collected data is normally used anonymously and analyzed (using Google Analytics) for statistical purposes to improve the website and your browsing experience.

Google Analytics

 

Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and in this way follow your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.

 

Cookies from third parties

 

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

 

Changes to the privacy policy

 

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data that has already been collected about you, we will inform you by e-mail.


Contact details

 

House of Bamboo

Kwikstraat 35 / A 3078 Everberg Belgium T (+32)493 85-58-16 E privacy@houseofbamboo.be

 

Contact person for privacy matters

 

Peter Bormans

 

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