Terms and Conditions


General sales conditions

These Terms and Conditions apply when using our website, House of Bamboo, available at https://www.houseofbamboo.be.


Enterprise data

House of Bamboo, part of the Special Case company

Kwikstraat 35A, 3078 Kortenberg



+32 – 493 – 85 58 16

Chamber of Commerce Leuven: 0701.918.724

VAT: BE0701918724


General provisions


The e-commerce website of House of Bamboo, a sole proprietorship with registered office in Kortenberg, VAT BE0701918724 offers its customers the opportunity to purchase products from its online store online. These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the houseofbamboo.be webshop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by House of Bamboo.




All prices stated are expressed in EURO, always including VAT and all other taxes or taxes that are obligatory to be borne by the Customer. The price indication refers only to the articles as it is verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.




Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind House of Bamboo. House of Bamboo is only bound to an obligation of means as to the accuracy and completeness of the information provided. House of Bamboo is in no way liable in the event of manifest material errors, typesetting or printing errors.


Online purchases


The Customer can choose between the following payment methods via credit card via bank card via bank transfer to account number BE… via Bancontact via iDeal via Maestro via PayPal. House of Bamboo is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.


House of Bamboo will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services. Items ordered through this webshop are delivered in Benelux, Europe and Worldwide.

The delivery is by post and the shipping costs are € 2.99 for Benelux and € 5.95 within the EU. From € 75 we offer free shipping in the Benelux. Unless otherwise agreed or expressly determined otherwise, the goods are delivered to the Client’s place of residence within 30 days of receipt of the order. Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be immediately reported by the Customer to House of Bamboo. The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier, has physically taken possession of the goods. However, the risk already transfers to the Customer upon delivery to the carrier , if the carrier has been instructed by the Customer to transport the goods and House of Bamboo did not offer this choice.


The Customer can choose between the following payment methods – via credit card – via bank card – via bank transfer – via Bancontact – via iDeal – via Maestro – via PayPal.


Payment methods from Klarna


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method (s). Payment must be made to Klarna.




You will find more information in the Klarna Terms of Use. You can find general information about Klarna here. Your personal data will be processed by Klarna in accordance with the applicable personal data protection law and as described in Klarna’s privacy statement.


Retention of title


The delivered items remain the exclusive property of House of Bamboo until the moment of full payment by the Customer. If necessary, the Customer undertakes to inform third parties of the retention of title of House of Bamboo, for example to anyone who would seize the items that have not yet been paid in full.


The deliveries from the seller are made via partner Bpost / PostNL / DHL in Belgium / Europe and Worldwide. House of Bamboo cannot be held responsible for delays during shipping by Bpost, DHL or PostNL. In accordance with the law of 6/4/2010, the maximum delivery time is thirty days, unless agreed otherwise. If this delivery period is not feasible, the seller must notify the buyer in a timely manner and the buyer has the right to cancel the order, at no additional cost. Any amounts already paid will in that case be refunded within thirty days.




The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from House of Bamboo.


Right of withdrawal


In accordance with the law of 6/4/2010, the buyer has 14 days to return the purchase of products from the seller. However, House of Bamboo offers a 30-day reflection period. The buyer must always inform the seller in writing or by e-mail, info@houseofbamboo.be and return the refused products to the seller at the buyer’s expense. The buyer returns the products in a sturdy package, in undamaged and unused condition, together with written proof of purchase. Under no circumstances will unreported or insufficiently stamped returns be credited. Custom-made / engraved cases and / or watches and custom wooden accessories cannot be returned.


The Customer cannot exercise the right of withdrawal for: the supply or provision of goods or services whose price is subject to fluctuations in the financial market on which House of Bamboo has no influence and which may occur within the withdrawal period; the delivery of goods manufactured according to the Customer’s specifications, such as personalized accessories, covers, watches and cases, or which are clearly intended for a specific person; the supply of sealed audio and sealed video recordings and sealed computer software of which the seal has been broken after delivery; the delivery of digital content that has not been delivered on a tangible medium, if the execution has started with the express prior consent of the Customer and provided that the Customer has acknowledged that he thereby loses his right of withdrawal (eg downloading music, software);




Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have statutory rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights. To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods. For items purchased online and delivered to the Customer’s home, Customer must contact House of Bamboo customer service and return the item to House of Bamboo at his expense. If a defect is found, the Customer must inform House of Bamboo as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Afterwards, any right to repair or replacement lapses. The (commercial and / or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or changes to the item, heavy use, poor maintenance, or any other abnormal or incorrect use. Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Client proves otherwise.


Customer service


The customer service of House of Bamboo can be reached by e-mail at info@houseofbamboo.be or by post at the following address Kwikstraat 35 / A, 3078 Everberg.


Any complaints can be directed to this.


Defects that manifest themselves after a period of 6 months from the date of purchase, if applicable delivery, are considered not to be hidden defects, unless the Customer proves the contrary.




The controller, House of Bamboo, Kwikstraat 35 / A, 3078 Everberg respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data. The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, the creation of a customer account, the processing of the payment via our payment gateway and the order confirmation.


You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to House of Bamboo, Kwikstraat 35 / A, 3078 Everberg, privacy@houseofbamboo.be. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant. In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact House of Bamboo, by e-mail at privacy@houseofbamboo.be or by mail at the following address Kwikstraat 35 / A, 3078 Everberg. We treat your data as confidential information and will not pass it on, rent or sell to third parties. The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so House of Bamboo has no access to your password. House of Bamboo keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent. If you have any questions about this privacy statement, please contact us

at info@houseofbamboo.be.




Storing cookies

We strive to inform you clearly about how cookies are used on our website and why they are stored on your device (computer, tablet, smartphone, etc.) in order to make your visit to our websites more pleasant and better vote for your needs and preferences.

What are cookies and why do we use cookies?

Cookies are small data or text files that are placed on your computer or mobile device and stored when you visit a website. Cookies help us to optimize your visit to our website by performing a number of useful tasks, such as improving the security of a website and the overall user experience. This allows the website to remember the pages you have visited and your preferences (such as username, language, font size and other preferences) so that you do not have to fill them in every time you visit the website. Other cookies must allow an analysis of information such as the number of visits to a website. Still other cookies are used for marketing purposes.

To make optimal use of our website, it is therefore recommended to activate and / or accept cookies on your computer or mobile device. Without cookies enabled, we are unable to guarantee you a hassle-free visit to our website, as your visit may be interrupted or delayed and you may not be able to access or use certain parts of a website. If you nevertheless wish to delete or block the cookies, you can adjust your browser settings.


Although most internet browsers are set by default to accept cookies, you can delete the cookies already placed and limit or block the placing of new cookies by adjusting your browser settings. The way in which the browser settings can be adjusted differs per browser. More information about your browser settings can be found on aboutcookies.org or in the “Help” menu of your Internet browser.


If you delete or block cookies, this means that you then have to reset your preferences every visit and that some parts of the website do not work (properly).


Which cookies do we use?

Our website uses session-related (temporary cookies that disappear when you close the browser) and persistent cookies (cookies that remain on your computer, even after you close the browser) for the following purposes: Processes: Process cookies make the website work and provide services you expect, such as navigation, access to secure areas, etc. Since the website would not function properly without these cookies, the process cookies are essential. Preferences: The preference cookies allow the website to remember your preferences regarding the website, such as language, font size, etc. These cookies are not necessary, but they do improve the user experience, since you do not have to enter your preferences again and again.


The security cookies are used to authenticate you, prevent fraudulent use of login credentials, protect user credentials, etc. These cookies are essential to our secure websites. Performance: The performance cookies collect information about how you interact with a website. This information includes the pages you visit most often, your activity on the website and how often you return. This collected data is normally used anonymously and analyzed (using Google Analytics) for statistical purposes to improve the website and your browsing experience.

Affect validity – non-renunciation


If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.


Failure at any time by House of Bamboo to enforce or exercise any of the rights set forth in these Terms will never be considered a waiver of such provision and will never invalidate these rights affect.


Applicable law – Disputes


Belgian law applies, with the exception of the provisions of private international law on applicable law. The courts of the Consumer’s place of residence have jurisdiction in legal disputes.

The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/)